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A seismic shift in consumer spending away from high street, but are retailers’ payment processes leaving them open to attack?

The January sales are in full swing and one thing is clear – more and more consumers will be looking to purchase their bargains from the comfort of their own…

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A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk?

With £8.2bn estimated to have been spent by UK consumers over the Black Friday/Cyber Monday weekend, and total consumer spending for Q4 expected to top £98.8bn once Christmas shopping has…

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Card fraud. Time to act.
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High-profile data breach is stark reminder for businesses to shore up their card payment security

The Dixons Carphone data breach will go down as one of the biggest data breaches at a single firm in UK history – and is a stark reminder to all…

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Card fraud. Time to act.
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Secure payments, what’s the fuss all about?

Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there right? On the end of the phone when the contact centre agent…

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How to be a PCI DSS compliant contact centre

If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines. Credit card information should not be stored in any form, encrypted or…

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Top 5 tips for improving your customer’s experience

For any business, the experience you provide customers, and the journey they have with you has the largest impact on satisfaction and retention. However, making sure that your customers are…

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Trends that will impact your contact centre in 2017

As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that their customers receive the exceptional experience they expect today. Not only does this…

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Why you need to streamline your contact centre technology

For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous challenge. However, ensuring you have the right technology not only helps identify…

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If you think speech analytics is too expensive, think again

We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that consumers can interact with us at…

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The importance of real time data monitoring

Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction management, so what exactly is it, and how can you use it to improve…

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