Customer Contact Management | Ultracomms

Customer Contact Management

Maximise contact centre productivity with flexible scalable and secure solutions

Ultracomms’ advanced cloud customer contact management solutions are designed to maximise contact centre productivity.

Flexible, scalable and secure, to ensure consistent quality service and maximum efficiency, our solutions integrate seamlessly with your existing infrastructure to deliver the seamless experience your customers expect from you.

Inbound

Simple to integrate and flexible, scalable and secure, Ultracomms' cloud based inbound services enable you to maximise contact centre productivity and streamline reporting processes at a lower cost to your business.

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Outbound

Outbound dialling solutions that help you achieve far more than just increasing the throughput of calls, creating an efficient, economic and compliant contact centre environment, while delivering the best possible experience for your customers.

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Blended

Dynamically adjust the flow of call traffic to reduce call queuing and improve customer experience. Our blended cloud solution combines all the features of our inbound, outbound and omni-channel services, seamlessly.

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Omni-Channel

Our flexible omni-channel solution is designed to simply integrate with any infrastructure or CRM enabling you to deliver a consistent customer experience across all channels.

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Interaction Analytics

Understand your customers better and improve your contact centre performance with cloud based interaction analytics delivered in partnership with CallMiner™.

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PCI DSS Compliance

All our contact centre solutions are delivered over our PCI DSS Level 1 certified cloud platform to provide peace of mind for your customers and security for your brand.

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Want to discuss your contact centre or secure payment needs?

Call 0207 965 0207 to talk to one of our team.

Seamless and secure customer interaction across all channels, ensuring your customers come back again and again.

However your customers choose to communicate with you, Ultracomms’ omni-channel cloud contact solutions help you make the most of every single interaction. Simple to integrate, secure and easy to use, our customer contact management solutions increase customer loyalty, ensure sensitive customer data is protected and make compliance with Ofcom and PCI DSS simple. Take a look at our animation to find out more.

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