Ultracomms has been helping clients manage their outbound dialling in a responsible manner to protect their own customers and ensure Ofcom compliance since 2004. In fact, supporting our clients compliance requirements is central to our proposition, and is one of the factors that drove us to develop our patented Answer Machine Detection feature AMD+.
Launched in 2015, AMD+ is a feature available to all our clients as part of their core service. With 99.99% accuracy rates, the feature significantly reduces the number of calls generated that cause a silent or abandoned result. Along with the real-time monitoring of metrics provided as standard for control and visibility of compliance status, the AMD+ feature enables clients remain well inside Ofcom’s stated parameters for silent or abandoned calls. It also has been shown to increase contact centre productivity by up to 40%.