PaySure Secure Phone Payment Handling Solutions | Ultracomms
Ultracomms

PCI DSS Secure Phone Payments

pay sure

Protection for your brand, peace of mind for your customers.

As a PCI DSS level 1 certified service provider, Ultracomms’ PaySure has a range of flexible and scalable secure phone payment handling solutions for contact centres and telephone network operators.

Delivered via the cloud, integrated with the telephone network, or installed locally, our PaySure solutions provide complete payment security for your customers, while ensuring customer experience is not compromised.

To talk to one our team about how we can help secure your phone payment processes call us on +44 (0) 207 965 0207 or email pci@ultracomms.com

Secure Phone Payment

Our secure telephone payment solutions shield all card data from contact centre agents, agent desktops, VoIP and data networks as well as call and screen recording.

Using dual-tone-multi-frequency (DTMF) masking, customers are able to enter their card details using the phone keypad, avoiding the need to say them out loud and therefore removing the risk of their card information being overheard.

With the keypad tones masked, the payment card information is sent directly to the payment provider without any risk of those sensitive details ever entering the contact centre.

Agents are able to remain in conversation with customers to guide them through the payment process, and transactions can take place at any point during the call. Enabling the agent to remain on the call throughout the payment process improves customer satisfaction, and reduces the number of abandoned calls.

pay sure

Improve Efficiency

  • Improves payment handling efficiency and customer experience
  • Increases customer confidence
  • Flexible delivery options –  via the network service or installed locally
  • Multiple integration options for web based CRM/contact centre applications and native support for Skype for Business tenants
  • Transparent technology overlay, telco and call manager agnostic
  • Connected to all leading merchant services
  • Customisable branding and application integration

Reduce Business Risk

  • Removes merchant operations entirely from PCI DSS scope and significantly reduces the cost of compliance.
  • Removes the risk of a card data breach for the organisation
  • Rapid deployment and seamless integration, whatever the existing infrastructure
  • Reduces security risk for contact centre staff and improves payment handling processes
  • Guarantees complete privacy for customers ensuring payment card details are not exposed to the contact centre or those around them
PaySure Payment Process

Delivery Options

PaySure solutions integrate with any payment provider, infrastructure or CRM system and can be deployed rapidly in a variety of models to suit your business needs.

We provide complete payment handling services direct to contact centres, and through a range of reseller and carrier partners.

Contact Centre

  • Delivered via PCI DSS level 1 certified cloud platform, removing all contact centre operations from the scope of PCI DSS
  • Simple integration and flexible and scalable to suit exact business needs
  • Enables compliant call recording with cloud storage and unmetered access
  • Clustered architecture across geographically diverse multiple points of presence providing resilience and high levels of availability
  • Call processing for distributed merchant operations (including homeworking and disaster recovery facilities) with a single integration
  • Real time web based management, monitoring and reporting
  • Proactive operational and campaign support
  • Allows merchants to attest to PCI DSS Self-Assessment Questionnaire (SAQ) A.

Network Service

  • Enhanced value proposition for network operators and service providers
  • High margin overlay application to complement existing products and services
  • Rapid on-demand provisioning, supporting software defined and programmable network environments for minimal time to deploy and self-service
  • Ready to go user application and fully supported API integration options to seamlessly align with existing business applications
  • Clustered architecture across geographically diverse multiple points of presence providing resilience and high levels of availability
  • Reduced cost of compliance and removes the risk of a card data breach as well as removing the merchant operations from PCI DSS scope
  • Call processing for distributed merchant operations (including homeworking and disaster recovery facilities) with a single solution
  • Simple commercial model for seamless alignment with existing channel distribution models.

Virtual Appliance

  • Installed in clusters to simultaneously service each voice endpoint, providing the chosen level of fault tolerance to match that offered by merchants’ telco service providers
  • Supports multiple physical locations to form a single distributed cluster seamlessly servicing diverse merchant operations with a single integration
  • Virtual host infrastructure is provided by the merchant/managed IT provider
  • Enables PCI DSS scope reduction for telephone payment processing within merchant organisations.
  • Virtual appliances must be installed, secured and monitored in accordance with PCI DSS requirements to achieve merchant compliance. Ultracomms accredited partner technical consultants are on hand to guide merchants’ IT personnel or managed IT providers to ensure requirements are met
  • An appropriate attestation of compliance, with consideration to other payment channels supported by the merchant organisation, is required.
  • On-net deployment for service providers.

Integration

  • Direct API, IFrame/Redirect and native Skype for Business integration options to seamlessly align with existing business processes
  • Full integration and deployment support for migrating merchant systems and services is provided within the service setup charge.
  • Fully open published API’s for easy integration into existing client CRM / host systems. All components of the system have been developed and are supported in-house in the UK.
  • Ultracomms PaySure solutions are fully future proof at no additional cost to our clients. Developments to the core software are inclusive to all Ultracomms products and services.

Support

  • 24/7/365 UK client and partner support provided online, by telephone and email.
  • Support and system maintenance is included
  • Professional services for consultation, project management and merchant maintenance programmes are tailored to suit your requirements

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